Customer Service Advisor

Reference: MB
Job Type: Full-time
Location: Faversham
Start Date: May
Duration: Perm
Working Hours: Mon - Fri 09:00 - 17:30 Fri 09:00 - 13:00
Holidays: 28 days
Salary: Competitive
Job Description:

Our client is a leading Commercial Insurance Broker based out of Faversham. They have enjoyed some phenomenal growth recently and so are looking to add to their current team.


The role is for a Customer Service Advisor.


The objective of the Customer Service role is to deal with all customer queries in a timely, polite and efficient manner. You will be the first point of contact for after sales care of any products sold, this is a key position within the company ensuring that we retain business and provide excellent levels of service to our customers.


Responsibilities and Duties:


  • Be the first point of contact for incoming calls from customers and insurance companies.
  • Maintain contact with customers to obtain all relevant documentation via telephone, text, email and post.
  • Ensure all documentation received is accurate and uploaded/scanned onto our system.
  • Monitor the Administration mailbox and deal with all customer queries in a timely manner.
  • Liaise with insurance companies in order to deal effectively with customer queries.
  • Despatch all policy documentation as requested by the customer





  • 1-year customer service/admin
  • Strong Customer Service Skills
  • Excellent written and verbal communication
  • Able to manage time and work under pressure to tight deadline
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Self motivator and able to motivate others
  • Diplomatic when faced with issues
  • Proactive “Roll up sleeves” attitude getting involved directly in the workload

How to apply:

For further information on this vacancy please contact:
Sittingbourne Sales Recruitment Office: 01795 859747 E-mail:
Please quote the job reference and attach a recent CV if available.

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